Privacy Policy

Our privacy policy outlines the information we collect and explains how we use it.

We are committed to protecting your privacy and ensuring the security of your personal information gathered by us. We do not sell, rent or transmit any of our customer’s personal information or email address to other people, companies or organisations.

When enquiries are emailed to us, or details provided to us for access to our website, we store the enquiry and the email address information so that we can respond electronically. We will not obtain information that will allow us to personally identify you when you visit our site, unless you chose to provide such information to us.

If you have provided your Credit card information as part of the online shopping process, it is obtained offsite via Paypal on their website and is used only to process your payment.

What information is collected by us?

We may collect information from you (including name, address, telephone number, email address, as well as a record of your purchases) when you:

  • Place an order with us by phone, email or webpage
  • Return or exchange products
  • Enquire about us or our products
  • Subscribe to our mailing list or email newsletter
  • Receive a gift ordered by a third party

How is your information used by us?

We want to do our best to ensure you receive just what you have ordered. With this in mind, we use the information we collect to:

  • Process and keep track of your order
  • Respond to your queries and service requests
  • Contact you, if necessary, to update you on the status of an order
  • Send you our email newsletter, if requested
  • Keep you advised of product recalls, or other information about products you have ordered
  • Improve our customer service and develop our product range in response to your feedback

How is your information protected by us?

We do not collect or store your credit card information. This is handled offsite by PayPal, using their benchmark industry standards for collection and storage of data, as per their explanation on their full privacy policy page.

How do we use email addresses?

When you provide us with your email address, we may contact you by email if required to process your order or to respond to any other request for service or information.

We will not send you promotional emails (e.g. our newsletter), unless you have agreed to receive them. Instructions on how to unsubscribe accompany each distribution of the newsletter.

Changes to this Privacy Policy

We may make changes to this Policy from time to time. We will notify you of substantial changes to this Policy either by posting a prominent announcement on our site and/or by sending a message to the email address you have provided to us that is contained within your user settings.

No Guarantees

While this Privacy Policy states our standards for maintenance of Data and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of data. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of Data.

Heart & Soul Mandalas™ will have no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties. In addition, Heart & Soul Mandalas™ will release specific information about you to comply with any valid legal process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

At Heart & Soul Mandalas™, we aim to ensure that your personal information is accurate, complete and up to date. If you believe that we do not have accurate, complete or up to date information about you, please contact us and we will use all reasonable steps to correct your personal information.

Privacy Act

Heart & Soul Mandalas™ Privacy Policy is in accordance with the National Privacy Principles contained within the Commonwealth of Australia’s Privacy Act found at http://www.privacy.gov.au/law/act.

Who to contact for further discussion

Darryl Butler · Founder, Designer, Artist, Webmaster
hello@heartandsoulmandalas.com
0403 793 422