Refunds & Exchanges

Refunds and exchanges are welcome. The only exclusions are water damage as per our disclaimer.

The date of postage when you send it back must be within 10 business days of your receipt of the items.

Return postage of items to us is at your expense. Please send your items using trackable shipping to ensure safe delivery. If your item does not reach us safely within a realistic timeframe we are unable to process an exchange or refund.

Items must be returned to our postal address.

Please email us using the form below: any notes, photos of any damage prior to postage, and a photo of your postage receipt.

Refunds & Exchanges enquiry or information

Use this form to make an enquiry about refunds and exchanges.